SSR_Recruitment Selective Search
Chief Customer Officer – SaaS | United States
Salary: $260,000–$390,000+
Location: United States
Sector: Insurtech | Enterprise SaaS | Customer Success & Delivery Leadership
Selective Search is retained by our client, an established enterprise SaaS business serving the insurance sector. They are seeking a Chief Customer Officer to own the end-to-end customer journey — implementation, adoption, retention and expansion — across a large, global enterprise client base.
What You’ll Be Doing
- Own global customer strategy across onboarding, delivery, customer success and support
- Lead and scale customer-facing teams across multiple regions
- Drive retention, expansion and net revenue retention across a complex enterprise client base
- Partner with product and engineering to ensure the platform’s roadmap reflects customer needs
- Report to the CEO and sit on the executive leadership team
What We’re Looking For
- Senior customer leadership experience (CCO / VP Customer Success level) within enterprise SaaS, ideally Insurtech or complex regulated software
- Track record managing large, complex enterprise accounts and multi-year implementations
- Experience building and scaling global customer organizations
- Strong executive presence and comfort operating at board level
The Package
$260,000–$390,000+ | Full US benefits
Apply: info@selectivesearch.co.uk | 07743 254035
Hiring a Chief Customer Officer?
This search is run by Selective Search, the retained executive search firm for senior technology sales and customer leaders since 2005. See how our Chief Customer Officer recruitment works, or talk to us in confidence about your own search.
To apply for this job email your details to info@selectivesearch.co.uk