Chief Customer Officer search
Chief Customer Officer recruitment, by retained search.
The Chief Customer Officer owns the revenue you already have: retention, renewals and expansion. We find and quietly approach proven customer leaders who are not on the market, and broker the first conversation in complete confidence.
- ✓Retained search for TCS, Capgemini, Atos, BAE Systems and Zendesk
- ✓More than 500 senior leaders placed since 2005
- ✓Every mandate delivered within its agreed timeline
Others send CVs and flashy bios. We deliver the hire.
500+ senior leaders placed since 2005Every mandate delivered within its agreed timelineOne free replacement since 2005No fee ever refunded
Why Selective Search
Built on judgement, not algorithms.
Leaders who are not looking
The strongest Chief Customer Officers are busy keeping customers. We reach them through a personal network built since 1993, not through job boards.
Evidence, not anecdote
We test retention and renewal records, expansion revenue, team build and how each candidate performs when a key account is at risk.
Board-ready shortlists
Every candidate is assessed for the boardroom as well as the sales floor: investors, CEO and peers.
How a retained search works
Four steps. Complete confidence.
The brief
A confidential call with an Executive Partner: the role, the market and what success looks like in year one.
The map
Every credible leader in your market identified, not just the ones who are looking.
The approach
A discreet, brokered first conversation, on the candidate’s terms.
The shortlist
A small number of assessed, interested leaders, presented with evidence.
Track record
Leaders we have placed.
US global software vendor
Global Chief Revenue Officer✓ Appointed within the agreed timelineAtos
Global Head of Strategic Deals✓ €2bn+ order entry deliveredTata Consultancy Services
Head of BPO✓ Appointed within the agreed timelineQuestions
Frequently asked.
How long does a Chief Customer Officer search take?
The timetable is agreed with you at the brief and depends on the market and location. Every mandate we have taken on has been delivered within its agreed timeline.
Do you work on a retained basis?
Yes. Senior leadership searches are run on a retained basis, which gives a board-level appointment the priority, depth and confidentiality it needs.
Where do you recruit Chief Customer Officers?
Across the UK, the United States, EMEA, the Middle East and APAC, for SaaS, AI, consulting and enterprise technology businesses.
Confidential briefing
Have a critical appointment to make?
A 15-minute confidential call with an Executive Partner. No obligation.